Eye Care Tech I: Patient Care & Frontline Support

Eason Eye Care; Thomasville, Northern (GA, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Eason Eye Care is seeking an Optometric Technician I to assist the optometrist and ensure a flawless patient experience. You will pre-screen patients, gather medical history, communicate with doctors and staff, answer calls, greet patients, and help schedule appointments.

The ideal candidate has 1+ year experience, excellent communication, and a high school diploma or equivalent. EMR familiarity is a plus in our patient-centered clinic.

Qualifications

• 1+ years of experience in an optometric or healthcare setting.
• Excellent verbal and written communication skills.
• High school diploma or equivalent; familiarity with EMR preferred.

Responsibilities

• Pre-screen patients and administer diagnostic tests under the optometrist.
• Gather patient medical history and document exams and procedures.
• Communicate with doctors, staff, and patients; coordinate scheduling.
• Answer phone calls, greet patients, and schedule appointments.
• Educate patients on insurance coverage and vision benefits.
• Post charges for exam fees, co-pays, and products sold.
• Assist team to reach individual and clinic goals.
• Obtain insurance authorizations and verify benefits.
• Train patients on contact lens use and care.
• Coordinate patient flow and manage delays.

Skills

Customer service

Verbal and written communication

Multi-tasking

Time management

Organizational skills

Problem-solving

Mathematical ability

Team player

Interpersonal skills

Listening skills

Flexibility

Self-improvement

Optometric experience (preferred)

Education

High school diploma or equivalent

Job description

Eason Eye Care is seeking an Optometric Technician I to assist the optometrist and ensure a flawless patient experience. You will pre-screen patients, gather medical history, communicate with doctors and staff, answer calls, greet patients, and help schedule appointments.

The ideal candidate has 1+ year experience, excellent communication, and a high school diploma or equivalent. EMR familiarity is a plus in our patient-centered clinic.