Eye Care Store Manager — Guest Experience Leader

Luxottica; Duluth (MN); On-site; USD 33,000 - 58,000; Full time

Job summary

Target Optical, part of EssilorLuxottica, seeks a Store Manager in Duluth MN to lead a high-performing team and deliver an exceptional guest experience. You will drive sales, ensure operational standards, and coach Team Members to achieve goals in a fast-paced retail environment.

The role emphasizes guest-focused leadership, payroll accuracy, recruiting, training, and collaboration with optical partners. A Bachelor’s degree and retail management experience are preferred.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years experience in customer service or retail.
• Drive for results.
• Critical thinking.
• Recruiting, selection and development of talent.
• Motivating and influencing others.

Responsibilities

• Ensures Team Members deliver an outstanding guest experience with every guest, every time by consistently modeling and coaching the playground rules.
• Sets clear expectations that the store and Team Members be Guest Ready.
• Helps Team Members understand that delivering both the Playground Rules and being Guest Ready are the two most important success factors in delighting guests.
• Orchestrates the flow on the floor, and is the caretaker to every guest and team member.
• Works with Team Members to develop clear action plans for immediate and future development.
• Ensures every Team Member is accountable to their action plans and commitments.
• Delivers clear motivating and developmental feedback in a timely manner.
• Creates a culture of being Simple, Fun and In-style.
• Completes annual performance reviews along with monthly coaching conversations with all Team Members.
• Clearly understands the driving factors for success within their own business.
• Identifies areas of opportunity and creates an action plan for improvement.
• Understands that the Guest experience drives the results.
• Develops a professional business relationship with the Target Optical doctor, in applicable states, that ensures the delivery of all components of the convenient, collaborative, and consultative eye exam experience. Meets regularly to discuss current performance and collaborate on strategies to build the doctor and retail business.
• Ensures a positive and productive Target Host relationship that contributes to growing the business. Meets regularly to discuss performance and collaborate on strategies to build the retail business.
• Recruits the highest caliber talent / maintains a bench of potential applicants
• Understands how the best performing Team Members work during peak traffic.
• Creates schedules taking into account business trends, forecast and host traffic.
• Owns the business and adjusts schedules as necessary to meet business need.
• Completes payroll weekly.
• Completes new hire and personnel change paperwork.
• Is accountable to store’s shrink percentage.
• Conducts Physical Inventory twice per year.
• Completes monthly Store Visit Form for review with RTL and optical team.
• Ensures all operating policies and procedures are followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions.
• Ensures accurate completion of all sales transactions, and utilization of all sales strategies and resources.

Skills

Guest experience

Team leadership

Communication

Recruiting

Coaching

Education

Bachelor’s degree or equivalent experience

Job description

Target Optical, part of EssilorLuxottica, seeks a Store Manager in Duluth MN to lead a high-performing team and deliver an exceptional guest experience. You will drive sales, ensure operational standards, and coach Team Members to achieve goals in a fast-paced retail environment.

The role emphasizes guest-focused leadership, payroll accuracy, recruiting, training, and collaboration with optical partners. A Bachelor’s degree and retail management experience are preferred.