Eye Care Practice Leader

AEG Vision; Chesapeake (VA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &

Job summary

AEG Vision in Chesapeake, VA is seeking a Practice Manager to lead daily operations, patient flow, staffing, and performance outcomes. You will coach and develop the team, ensure high patient care standards, and align with providers to drive business results.

The role requires at least 3+ years of leadership in healthcare/optical or similar service environment, with strong communication and change-management skills. On-site, full-time role with comprehensive benefits.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• Eyecare or optical practice leadership experience preferred.
• Ability to guide team across multiple practice functions and levels.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
• Communicate key business priorities to the practice team in a way that connects results to behavior, patient care, and operational execution.
• Use reports, observations, and trend data to identify opportunities across patient access, optical service, staffing, payroll, patient experience, and operational efficiency.
• Learn and adapt quickly to practice systems, reporting tools, patient care technology, operational software, and evolving digital workflows.
• Support team adoption of current and future systems, software updates, workflow changes, and AI-enabled tools as they are introduced into the practice environment.
• Ensure operational accuracy across systems, patient transactions, benefit-related workflows, documentation, orders, reporting, communication, and service follow-through.
• Support company policies, compliance expectations, asset protection, loss prevention, confidentiality, and operational standards.
• Share best practices and support company initiatives that improve practice performance, patient care, team development, and operational consistency.
• Performs other duties as needed and as assigned by field leader.

Skills

Leadership

Healthcare/optical leadership

Staff coaching

Communication

Operations management

Education

High school diploma or equivalent

Management/Healthcare education preferred

Job description

AEG Vision in Chesapeake, VA is seeking a Practice Manager to lead daily operations, patient flow, staffing, and performance outcomes. You will coach and develop the team, ensure high patient care standards, and align with providers to drive business results.

The role requires at least 3+ years of leadership in healthcare/optical or similar service environment, with strong communication and change-management skills. On-site, full-time role with comprehensive benefits.