Eye Care Patient Scheduling Specialist

Illinois Eye Center; Illinois; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance

401k with match

Job summary

A medical team provider in Illinois is seeking a dedicated individual for a full-time position focused on patient care excellence. The role involves managing patient calls, scheduling appointments, and supporting patient needs efficiently. The ideal candidate should have a high school diploma and at least two years of customer service experience, preferably in a call center environment. Strong communication skills and the ability to work well under pressure are essential. The position offers a robust benefits package that includes health insurance, paid time off, and 401k options.

Qualifications

• Minimum of two years experience in customer service.
• Call Center or Patient Scheduling experience preferred.
• Ability to remain calm and effective under pressure.

Responsibilities

• Serve as the first point of contact for patients by managing incoming calls.
• Schedule patient appointments and direct calls to appropriate personnel.
• Assist with rescheduling or canceling appointments.

Skills

Strong communication and customer service skills

Excellent computer and data entry capabilities

Strong organizational skills

Ability to work independently and collaboratively

Empathy and understanding of patient needs

Education

High school diploma or equivalent

Job description

A medical team provider in Illinois is seeking a dedicated individual for a full-time position focused on patient care excellence. The role involves managing patient calls, scheduling appointments, and supporting patient needs efficiently. The ideal candidate should have a high school diploma and at least two years of customer service experience, preferably in a call center environment. Strong communication skills and the ability to work well under pressure are essential. The position offers a robust benefits package that includes health insurance, paid time off, and 401k options.