Call Center Receptionist

Illinois Eye Center; Illinois; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance

401k with match

Job summary

A medical team provider in Illinois is seeking a dedicated individual for a full-time position focused on patient care excellence. The role involves managing patient calls, scheduling appointments, and supporting patient needs efficiently. The ideal candidate should have a high school diploma and at least two years of customer service experience, preferably in a call center environment. Strong communication skills and the ability to work well under pressure are essential. The position offers a robust benefits package that includes health insurance, paid time off, and 401k options.

Qualifications

• Minimum of two years experience in customer service.
• Call Center or Patient Scheduling experience preferred.
• Ability to remain calm and effective under pressure.

Responsibilities

• Serve as the first point of contact for patients by managing incoming calls.
• Schedule patient appointments and direct calls to appropriate personnel.
• Assist with rescheduling or canceling appointments.

Skills

Strong communication and customer service skills

Excellent computer and data entry capabilities

Strong organizational skills

Ability to work independently and collaboratively

Empathy and understanding of patient needs

Education

High school diploma or equivalent

Job description

People who are passionate about the care of our patients. We are looking for individuals who want to be part of a medical team that puts our patients first and works well with a team of professionals. Someone who wants a successful career in the eye care profession where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment.

We have an excellent benefit package (some benefits are dependent on full time or part time status) including:

• Paid time off
• Paid holidays
• Insurance – health, dental, group term life, and short-term disability
• Jury duty pay
• Traditional and Roth 401k with match
• Profit sharing contribution
• Awards program
• Continued education & advanced training opportunities

This is a 40 hour per week position.

Work hours are somewhere between 7 am and 5:00 pm dependent on the position and patient needs.Some positions may work on a Saturday rotation with hours between 7 am and 12 pm.

An Equal Opportunity Employer, Including Disability.

Responsibilities:

Serve as the first point of contact for our patients by answering and managing incoming telephone calls in an enthusiastic, courteous, and professional manner. You will schedule patient appointments, accurately enter all required information into our computer system, and direct calls to the appropriate personnel as needed. This role works closely with referring physician offices and internal staff to ensure patient needs are addressed promptly and efficiently. Responsibilities include gathering and entering insurance and demographic information, assisting with rescheduling or canceling appointments, and supporting callers with any follow-up needs. While duties may vary slightly by shift or assigned area, the following overview reflects the essential functions of this position.

Education & Experience:

• High school diploma or equivalent
• Two years minimum experience in customer service
• Call Center or Patient Scheduling experience preferred

Essential Skills and Abilities:

• Strong communication and customer service skills; ability to interact professionally with patients, staff, physicians, and leadership
• Excellent computer and data entry capabilities
• Ability to work independently as well as collaboratively in a team environment
• Professional, friendly, and patient-focused demeanor
• Strong organizational skills and attention to detail in a fast-paced setting
• Ability to remain calm and effective under pressure
• Confident decision-making and problem-solving skills
• Comfortable managing multiple tasks at once
• Empathy and understanding of patient needs
• Knowledge of insurance plans is helpful but can be trained
• Alignment with the mission and values of Illinois Eye Center (IEC)

Illinois Eye Center is an equal opportunity employer. We do not use personal information in our hiring process and are dedicated to hiring the person who is best suited for our jobs without any knowledge or consideration of the individual’s membership in any protected class. We are committed to promoting safety and high standards of employee performance, productivity and reliability by supporting a drug-free workplace. In order to achieve this, all finalists may be subjected to a drug test prior to being hired to assure the applicant does not currently have narcotics, sedatives, stimulants and/or other controlled substance in his/her body.