Patient Experience Coordinator

VSP Ventures; Riverside (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

VSP Vision is seeking an administrative professional to deliver a high-quality patient experience at the Riverside, CA location. You will welcome patients, manage the front desk, and support efficient appointment flow throughout the eye care journey.

The role requires strong communication, multitasking, and accuracy in records management, payments, and cross-department collaboration. Benefits information will be discussed during hiring.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Ability to manage multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Excellent verbal and written communication.

Responsibilities

• Greet patients and manage check-in/check-out.
• Document patient information, update records, and collect payments.
• Answer and triage patient inquiries via phone, email, and fax.
• Maintain confidential patient records and security.
• Coordinate scheduling and prepare charts for appointments.
• Collaborate across departments and support special projects.

Skills

Administrative experience

MS Office

Verbal communication

Written communication

Interpersonal skills

Multitasking

Problem-solving

Job description

VSP Vision is seeking an administrative professional to deliver a high-quality patient experience at the Riverside, CA location. You will welcome patients, manage the front desk, and support efficient appointment flow throughout the eye care journey.

The role requires strong communication, multitasking, and accuracy in records management, payments, and cross-department collaboration. Benefits information will be discussed during hiring.