Patient Experience & Scheduling Coordinator

VSP Ventures; San Mateo (CA); On-site; USD 26,174 - 30,307; Full time

Job summary

VSP Vision is seeking a Patient Coordinator for Borel Eye Doctors of Optometry in San Mateo, CA. The role focuses on delivering a high-quality patient experience by greeting patients, managing check-in/out, and ensuring smooth transitions throughout eye care.

You will collaborate with staff, doctors, and patients, document records, handle inquiries by phone, email, and fax, and maintain organized front desk operations while supporting scheduling and confidentiality.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.

Responsibilities

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process.
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments.
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion.
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files.
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients.
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies.
• Responsible for keeping an organized front desk and front entry at all times.
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Skills

Administrative support

MS Office

Customer service

Communication

Phone triage

Job description

VSP Vision is seeking a Patient Coordinator for Borel Eye Doctors of Optometry in San Mateo, CA. The role focuses on delivering a high-quality patient experience by greeting patients, managing check-in/out, and ensuring smooth transitions throughout eye care.

You will collaborate with staff, doctors, and patients, document records, handle inquiries by phone, email, and fax, and maintain organized front desk operations while supporting scheduling and confidentiality.