Eye Care Front Desk & Scheduling Specialist

THOMAS EYE GROUP PC; Duluth (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

Thomas Eye Group in Gwinnett-Duluth, GA is seeking a Front Office Associate to be the friendly first contact for patients and support efficient front desk operations.

You will greet patients, manage check-in/check-out, schedule appointments, handle payments, enter data into the EHR, and coordinate with clinical staff to optimize workflow. Strong communication, attention to detail, and HIPAA knowledge are essential.

Qualifications

• High school diploma or GED; college degree preferred.
• 1–2 years of customer service experience, preferably in a medical setting.
• Knowledge of CPT and ICD10 codes is strongly preferred.
• Familiarity with EHR systems and HIPAA regulations.
• Knowledge of medical billing codes and terminology is preferred.
• Experience with Modernizing Medicine is a plus.

Responsibilities

• Warmly greet and assist patients upon arrival.

Skills

Patient interaction

Interpersonal skills

Attention to detail

Multitasking

Verbal and written communication

Scheduling

Organization

Time management

HIPAA knowledge

Data entry

EHR familiarity

Education

High school diploma or GED

College degree preferred

Tools

MS Word

Excel

Modernizing Medicine

Job description

Thomas Eye Group in Gwinnett-Duluth, GA is seeking a Front Office Associate to be the friendly first contact for patients and support efficient front desk operations.

You will greet patients, manage check-in/check-out, schedule appointments, handle payments, enter data into the EHR, and coordinate with clinical staff to optimize workflow. Strong communication, attention to detail, and HIPAA knowledge are essential.