Patient Services Specialist — Hybrid Scheduling & EMR

THOMAS EYE GROUP PC; Atlanta (GA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Thomas Eye Group PC seeks an experienced Administrative/Call Center Associate to support the front desk and patient communications in a hybrid Atlanta office. You will greet callers, collect information, and schedule or coordinate appointments with accuracy and empathy.

The role requires data entry into the EMR, knowledge of insurance terminology, and the ability to work independently while collaborating with the care team to ensure a positive patient experience.

Qualifications

• Minimum education: High School Diploma.
• 1 year in medical practice and 1–2 years in a call center preferred.
• Knowledge of Medicare/Medicaid, insurance carriers, and EMR systems.
• Ability to communicate with physicians, management, and staff to perform duties.
• Must balance high call volume with patient needs.
• Proficient data entry into EMR with accuracy.

Responsibilities

• Interact professionally with callers, patients, and associates.
• Greet and welcome callers to schedule/coordinating appointments.
• Enter data into EMR and maintain patient records.
• Communicate policies, procedures, and services clearly.

Skills

Customer service

Data entry

EMR systems

Communication

Teamwork

Education

High School Diploma

Tools

Microsoft Word

Excel

Job description

Thomas Eye Group PC seeks an experienced Administrative/Call Center Associate to support the front desk and patient communications in a hybrid Atlanta office. You will greet callers, collect information, and schedule or coordinate appointments with accuracy and empathy.

The role requires data entry into the EMR, knowledge of insurance terminology, and the ability to work independently while collaborating with the care team to ensure a positive patient experience.