Front Office Specialist - Training Provided

EyeCare Partners; Miramar Beach (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading eye care provider is seeking a Front Office Specialist to deliver exceptional patient experiences. This role involves managing patient interactions, handling check-in and check-out processes, and performing administrative duties in a clinical environment. The ideal candidate will possess strong communication skills, attention to detail, and a positive attitude. Responsibilities also include answering phones and ensuring efficient patient flow in the office. Training will be provided for the right individual.

Qualifications

• Must have a High School Diploma or GED.
• Industry-related experience preferred.
• Ability to support customer service and team member support.

Responsibilities

• Manage patient flow and efficient communication.
• Check in and check out patients smoothly.
• Answer phone calls with prompt, courteous service.

Skills

Customer-focused

Excellent communication skills

Detail-oriented

Proficiency with Microsoft Excel

Logical and critical thinking

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Job description

Overview

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network includes over 300 ophthalmologists and 700 optometrists, providing a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, we operate over 650 affiliated practice locations in 18 states and 80 markets. For more information, visit www.eyecare-partners.com.

Job Summary

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as the doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Knowledge of common fees charged for common visits.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures including HIPAA.
• General office duties and cleaning as assigned by the manager.
• Front Office Specialist will work with team members and patients of all ages, races, and genders.

Education, Licensure & Certification Requirements

• High School Diploma or GED

Experience Requirements

• Industry related experience preferred.
• Favorable result on background check as required by state.

Knowledge, Skills and Abilities

• Professional in appearance and actions
• Logical and critical thinking skills
• Customer-focused with excellent written, listening and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented, professional attitude, reliable
• Positive attitude and flexibility in accepting work assignments and priorities
• Meets attendance and tardiness expectations outlined in policy
• Ability to work various days and hours as needed by the business
• Ability to follow or provide verbal and written instructions with excellent grammar and spelling
• Interpersonal skills to support customer service, functional, and team member support
• Effective English communication, both verbally and in writing
• Basic to intermediate problem solving, including mathematics
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities

• There are no supervisory responsibilities for this position.

Physical Demands

Location: Work takes place in a normal office/clinical environment. Travel to other locations may be required. Driving record must meet company liability carrier standards.

Exposure: Works in a normal office environment. May be exposed to blood or bodily fluids and to various cleaning supplies.

Equipment: Computer, fax, copier, printer, scanner, telephone; Microsoft applications. May use ophthalmic equipment per sub-specialty requirements as needed. PPE follows standard precautions.

Additional Information

Location: Work takes place in a normal office/clinical environment. Travel to other locations may be necessary. Those needing to travel must have dependable transportation.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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