Eye Care Front Desk & Patient Experience Coordinator

Clarity Vision; Smithfield (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Paid time off and paid holidays

Aflac supplemental coverage

Supportive team

Job summary

Clarity Vision in Smithfield, NC seeks a full-time Medical Front Desk Coordinator to be the first point of contact for patients. You will manage check-ins, answer calls, schedule appointments, and handle payments with a courteous, organized approach.

The role requires good communication, attention to detail, and reliability. EMR experience helps, but training is provided. A friendly, professional presentation is essential for a welcoming patient experience.

Qualifications

• High school diploma or GED required.
• Clear, courteous communication in person, by phone, and in writing.
• Strong organizational skills and careful attention to detail.
• Reliable attendance and ability to manage a busy front desk independently.
• A neat, professional presentation.
• Experience with electronic medical records is helpful but not required; we will train the right candidate.
• Bilingual a plus.

Responsibilities

• Check patients in and out and create a welcoming experience at every visit.
• Answer and route calls on a multi-line phone system.
• Book, confirm, and reschedule appointments.
• Collect copays and other patient payments at the time of service.
• Prepare visit paperwork and keep patient files current.
• Guide patients to the right staff member or department when needed.

Skills

Clear communication

Strong organizational skills

Attention to detail

Reliable attendance

Professional presentation

Education

High school diploma or GED

Tools

EMR systems

Job description

Clarity Vision in Smithfield, NC seeks a full-time Medical Front Desk Coordinator to be the first point of contact for patients. You will manage check-ins, answer calls, schedule appointments, and handle payments with a courteous, organized approach.

The role requires good communication, attention to detail, and reliability. EMR experience helps, but training is provided. A friendly, professional presentation is essential for a welcoming patient experience.