Patient Experience Front Desk Specialist

EyeCare Partners; Raleigh (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

EyeCare Partners in Raleigh seeks a Front Office Specialist to be the first point of contact for patients, delivering a world-class Total Patient Experience and handling essential check-in/out administrative duties.

You will greet patients, answer phones, verify insurance, collect payments, and help coordinate patient flow while maintaining HIPAA compliance and accurate records in a fast-paced office environment.

Qualifications

• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year interacting with customers/patients.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Phone etiquette

Communication skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners in Raleigh seeks a Front Office Specialist to be the first point of contact for patients, delivering a world-class Total Patient Experience and handling essential check-in/out administrative duties.

You will greet patients, answer phones, verify insurance, collect payments, and help coordinate patient flow while maintaining HIPAA compliance and accurate records in a fast-paced office environment.