Eye Care Experience Coordinator

Rosin Eyecare; Sanford (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Triangle Visions Optometry in Raleigh, NC seeks a full-time front desk receptionist to coordinate the daily administration of doctors, visitors, and patients. This role aims to deliver an unsurpassed patient experience by seamlessly linking the doctor and other practice functions.

You will greet patients, answer calls, schedule appointments, and support billing and insurance processes while maintaining confidentiality and a courteous, professional environment.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills.
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greet patients without delay.
• Promptly answer the telephone in a friendly and courteous manner.
• Schedule appointments in person or by phone to optimize satisfaction and time.
• Notify doctors of arrivals and monitor schedule adherence.
• Make reminder calls for appointment confirmation and pickups.
• Record and update financial information and assist with third-party claims.
• Maintain office inventory and assist with supply orders.
• Protect patient confidentiality per HIPAA.
• Ensure proper attendance and dress code; work weekends/evenings as needed.

Skills

Strong communicator

Problem solving ability

Organization skills

Customer service

Education

High School diploma or equivalent

Tools

Point-of-sale systems

Patient record systems

Healthcare software

Job description

Triangle Visions Optometry in Raleigh, NC seeks a full-time front desk receptionist to coordinate the daily administration of doctors, visitors, and patients. This role aims to deliver an unsurpassed patient experience by seamlessly linking the doctor and other practice functions.

You will greet patients, answer calls, schedule appointments, and support billing and insurance processes while maintaining confidentiality and a courteous, professional environment.