Eye Care Central Scheduler: Efficient Appointments

EssilorLuxottica; Auburn (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

EssilorLuxottica’s TeamVision practice in Auburn, AL seeks a Full-Time scheduling coordinator to ensure efficient scheduling, accurate records, and smooth patient check-ins. You will interact with patients, update calendars, and coordinate with staff to resolve conflicts while upholding HIPAA guidelines.

The role emphasizes strong customer service, multitasking, and proficient use of scheduling software and EHR systems, contributing to a positive patient experience and efficient clinic

Qualifications

• High school diploma or equivalent.
• 2+ years of related work experience.
• Strong customer service skills.
• Organization skills and ability to multitask.
• Effective communication skills (verbal, written, listening, presentation).

Responsibilities

• Interact with patients to schedule appointments, provide information about procedures, and answer questions related to scheduling.
• Maintain and update the schedules, ensuring accurate and up-to-date information on appointments, meetings, and other commitments.
• Maintain detailed and accurate records of patient appointments, cancellations, and reschedules.
• Communicate effectively with team within the practice to ensure smooth coordination and resolve scheduling conflicts.
• Verify patient information, insurance details, and appointment requirements to facilitate a seamless check-in process.
• Ensure compliance with Practice policies, privacy regulations (e.g., HIPAA), and other relevant guidelines related to scheduling and patient information.
• Manage last minute changes, cancellations, and urgent appointment requests while maintaining a balanced schedule.
• Proficiently use scheduling software and electronic health records systems to streamline the scheduling process and maintain accurate records.
• Strive to enhance the patient's experience by minimizing wait times, providing clear instructions, and addressing scheduling-related concerns promptly.

Skills

Customer service

Organization

Communication

Education

High school diploma or equivalent

Tools

Scheduling software

Electronic health records

Job description

EssilorLuxottica’s TeamVision practice in Auburn, AL seeks a Full-Time scheduling coordinator to ensure efficient scheduling, accurate records, and smooth patient check-ins. You will interact with patients, update calendars, and coordinate with staff to resolve conflicts while upholding HIPAA guidelines.

The role emphasizes strong customer service, multitasking, and proficient use of scheduling software and EHR systems, contributing to a positive patient experience and efficient clinic