Express Service Concierge for Auto Care

Nashville Nissan; Nashville (TN); Presencial; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Nashville Nissan is expanding its Downtown Nashville service department and seeking an Express Service Advisor to join our award-winning team. We welcome individuals new to automotive with customer service, retail, or hospitality backgrounds.

The role emphasizes placing customer service first and maintaining CSI through accurate communication. As part of our service team, you will guide customers on vehicle maintenance, explain repair timelines, and follow up on estimates or pickup times while

Formación

• Provide excellent customer service and CSI-focused interactions.
• Demonstrate analytical thinking and ability to multi-task in a fast-paced environment.
• Work with minimal supervision while maintaining professionalism and accuracy.
• Communicate clearly in written and verbal form with customers and team.
• Maintain consistent, stable work history and a professional appearance.

Responsabilidades

• Maintain Customer Service Index (CSI) rating as set by dealership service manager.
• Manage the entire customer service experience from drive to return of vehicle.
• Advise customers on vehicle care and manufacturer maintenance guidance.
• Explain repair timelines and keep customers informed of progress.
• Follow up via calls/emails about estimates, changes, or pickup times.
• Document repairs and maintenance changes on the repair order.
• Resolve customer complaints and questions promptly and professionally.
• Build strong relationships to encourage repeat and referral business.

Conocimientos

Customer service

Analytical

Multi-tasking

Self-motivated

Written communication

Communication skills

Educación

High school diploma / GED

Descripción del empleo

Nashville Nissan is expanding its Downtown Nashville service department and seeking an Express Service Advisor to join our award-winning team. We welcome individuals new to automotive with customer service, retail, or hospitality backgrounds.

The role emphasizes placing customer service first and maintaining CSI through accurate communication. As part of our service team, you will guide customers on vehicle maintenance, explain repair timelines, and follow up on estimates or pickup times while