Express Service Advisor

Nashville Nissan; Nashville (TN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Job summary

Nashville Nissan is expanding its Downtown Nashville service department and seeking an Express Service Advisor to join our award-winning team. We welcome individuals new to automotive with customer service, retail, or hospitality backgrounds.

The role emphasizes placing customer service first and maintaining CSI through accurate communication. As part of our service team, you will guide customers on vehicle maintenance, explain repair timelines, and follow up on estimates or pickup times while

Qualifications

• Provide excellent customer service and CSI-focused interactions.
• Demonstrate analytical thinking and ability to multi-task in a fast-paced environment.
• Work with minimal supervision while maintaining professionalism and accuracy.
• Communicate clearly in written and verbal form with customers and team.
• Maintain consistent, stable work history and a professional appearance.

Responsibilities

• Maintain Customer Service Index (CSI) rating as set by dealership service manager.
• Manage the entire customer service experience from drive to return of vehicle.
• Advise customers on vehicle care and manufacturer maintenance guidance.
• Explain repair timelines and keep customers informed of progress.
• Follow up via calls/emails about estimates, changes, or pickup times.
• Document repairs and maintenance changes on the repair order.
• Resolve customer complaints and questions promptly and professionally.
• Build strong relationships to encourage repeat and referral business.

Skills

Customer service

Analytical

Multi-tasking

Self-motivated

Written communication

Communication skills

Education

High school diploma / GED

Job description

Downtown Nashville Nissan service department is expanding and is currently seeking an Express Service Advisor to join our award winning team! We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. The ideal candidate has a clear focus of - Customer Service is the top priority.

• Maintain Customer Service Index (CSI) rating as set by dealership service manager
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
• Effectively communicate to the customer the timeline of repair and maintenance
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• Document repair and maintenance changes on repair order in the approved manner
• Resolve customer complaints and questions
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Qualifications

• Minimum high school diploma or GED equivalent required
• Excellent customer service skills
• Ability to be analytical and multi-task
• Ability to work with little supervision
• Self-motivated enthusiastic presence in a team environment
• Strong written and communication skills
• Consistent and stable work history
• Valid driver’s license and clean driving record
• Professional appearance and work ethic