Express Service Advisor

Downtown Nashville Nissan; Nashville (TN); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Downtown Nashville Nissan's service department is expanding and seeks an Express Service Advisor to join our award-winning team in Nashville, TN. The role welcomes individuals transitioning from customer service, retail, hospitality, or related fields who place customer service first.

The Express Service Advisor will greet customers, outline maintenance needs, communicate timelines, and ensure a smooth service experience from drop-off to pick-up, while maintaining a professional appearance and a

Formación

• High school diploma or GED required.
• Excellent customer service skills.
• Analytical and multitasking abilities.
• Ability to work with little supervision.
• Strong written and communication skills.
• Consistent and stable work history.
• Valid driver's license and clean driving record.

Responsabilidades

• Maintain CSI rating as set by dealership service manager.
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer.
• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications.
• Effectively communicate to the customer the timeline of repair and maintenance.
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time.
• Document repair and maintenance changes on repair order in the approved manner.
• Resolve customer complaints and questions.
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele.

Conocimientos

Customer service

Analytical thinking

Multitasking

Independence

Team player

Written communication

Reliability

Driver's license

Educación

High school diploma or GED

Descripción del empleo

Downtown Nashville Nissan service department is expanding and is currently seeking an Express Service Advisor to join our award winning team! We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. The ideal candidate has a clear focus of - Customer Service is the top priority.

• Maintain Customer Service Index (CSI) rating as set by dealership service manager
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
• Effectively communicate to the customer the timeline of repair and maintenance
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• Document repair and maintenance changes on repair order in the approved manner
• Resolve customer complaints and questions
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Qualifications

• Minimum high school diploma or GED equivalent required
• Excellent customer service skills
• Ability to be analytical and multi-task
• Ability to work with little supervision
• Self-motivated enthusiastic presence in a team environment
• Strong written and communication skills
• Consistent and stable work history
• Valid driver’s license and clean driving record
• Professional appearance and work ethic