Express Service Advisor: Fast‑Paced Customer Experience

East Madison Toyota; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health care options (medical, dental,视

401k with company match

Training and career growth

Values-driven culture

Best Places to Work recognition

Job summary

East Madison Toyota, part of Penske Automotive Group, seeks an Express Service Advisor to join our team and deliver exceptional customer experiences. You will bridge customers with the service department, schedule visits, review history, and communicate maintenance needs and cost estimates with clarity.

In this role, you’ll uphold a customer-first approach within a Fortune 500–level organization, leveraging teamwork and strong communication to drive a world-class service experience for every

Qualifications

• Demonstrates a genuine interest in delivering exceptional customer experiences.
• Excellent verbal and written communication with customers and team members.
• Strong work ethic and reliability in a fast-paced environment.

Responsibilities

• Serve as the liaison between customers and the service department.
• Schedule appointments and manage service flow for customers.
• Review service history and conveys pertinent details to customers.
• Explain maintenance requirements and repairs to customers, including cost estimates.
• Provide accurate pricing estimates and timelines to customers.

Skills

Customer service

Communication

Team player

Fast-paced

Job description

East Madison Toyota, part of Penske Automotive Group, seeks an Express Service Advisor to join our team and deliver exceptional customer experiences. You will bridge customers with the service department, schedule visits, review history, and communicate maintenance needs and cost estimates with clarity.

In this role, you’ll uphold a customer-first approach within a Fortune 500–level organization, leveraging teamwork and strong communication to drive a world-class service experience for every