Express Service Advisor - Elevate Customer Experience

First Team Automotive Group; Chesapeake (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Medical and Dental plan

Company Paid Employee Life Insurance

Short-term disability

Job summary

First Team Toyota is seeking an exceptional Express Team Service Advisor with strong customer service skills to join our service department as we grow. You will greet customers, check vehicles in, and coordinate with technicians to ensure timely service and satisfaction.

The ideal candidate has excellent communication, a professional appearance, team spirit, and the ability to upsell maintenance and software options.

Qualifications

• Reliable customer service experience in automotive service.
• Strong communication and presentation skills.
• Team-oriented with professional appearance.
• Ability to work with limited supervision.
• Familiarity with automotive service processes and up-selling is a plus.

Responsibilities

• Greet customers at the service lane and schedule work.
• Provide exceptional customer service and keep customers informed.
• Check vehicles in using technology and ensure accuracy.
• Coordinate with Service Manager to maximize profit from sales.
• Sell maintenance and repair options including inspections.
• Follow ethical and professional standards.

Skills

Customer service

Communication skills

Team player

Negotiation

Professional appearance

Tools

CDK

Job description

First Team Toyota is seeking an exceptional Express Team Service Advisor with strong customer service skills to join our service department as we grow. You will greet customers, check vehicles in, and coordinate with technicians to ensure timely service and satisfaction.

The ideal candidate has excellent communication, a professional appearance, team spirit, and the ability to upsell maintenance and software options.