World‑Class Service Advisor — Customer Experience & Growth

Penske Automotive; Bedford (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth opportunities

Positive work culture

Job summary

Toyota of Bedford, part of Penske Automotive Group, is seeking an automotive Service Advisor to join our team and deliver extraordinary customer experiences. As the liaison between customers and the service department, you will schedule appointments, review service history, and communicate maintenance needs and cost estimates with clarity.

You should bring a strong customer-service mindset, excellent communication and organizational skills, and a cooperative, team-focused attitude to help us

Qualifications

• Proven ability to provide exceptional customer experiences.
• Strong verbal and written communication skills.
• Ability to work well in a team and maintain organization in a fast-paced environment.

Responsibilities

• Liaise between customers and the service department.
• Schedule service appointments and coordinate with technicians.
• Review service history and relay maintenance needs to customers.
• Provide accurate cost estimates and explain recommendations to customers.

Skills

Customer service

Communication skills

Team player

Organizational skills

Reliability

Strong work ethic

Job description

Toyota of Bedford, part of Penske Automotive Group, is seeking an automotive Service Advisor to join our team and deliver extraordinary customer experiences. As the liaison between customers and the service department, you will schedule appointments, review service history, and communicate maintenance needs and cost estimates with clarity.

You should bring a strong customer-service mindset, excellent communication and organizational skills, and a cooperative, team-focused attitude to help us