Express Service Advisor

East Madison Toyota; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health care options (medical, dental,视

401k with company match

Training and career growth

Values-driven culture

Best Places to Work recognition

Job summary

East Madison Toyota, part of Penske Automotive Group, seeks an Express Service Advisor to join our team and deliver exceptional customer experiences. You will bridge customers with the service department, schedule visits, review history, and communicate maintenance needs and cost estimates with clarity.

In this role, you’ll uphold a customer-first approach within a Fortune 500–level organization, leveraging teamwork and strong communication to drive a world-class service experience for every

Qualifications

• Demonstrates a genuine interest in delivering exceptional customer experiences.
• Excellent verbal and written communication with customers and team members.
• Strong work ethic and reliability in a fast-paced environment.

Responsibilities

• Serve as the liaison between customers and the service department.
• Schedule appointments and manage service flow for customers.
• Review service history and conveys pertinent details to customers.
• Explain maintenance requirements and repairs to customers, including cost estimates.
• Provide accurate pricing estimates and timelines to customers.

Skills

Customer service

Communication

Team player

Fast-paced

Job description

East Madison Toyota, a Penske Automotive Group dealership, is looking for an Express Service Advisor to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our service team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Express Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, and relaying important information about vehicle maintenance and repairs to customers, while providing accurate cost estimates.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.