Express Service Advisor: Fast-Paced, Customer-Centric Role

Thelen Auto Group; Bangor Township (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Life Insurance

Short-Term Disability

PTO

Paid Holidays

Bonuses

Advancement Opportunities

Job summary

Thelen Subaru is hiring an energetic Express Service Advisor to join our brand-new facility. You’ll be the face of the service department, ensuring a smooth check-in to vehicle delivery experience for our Express Service customers.

If you’re motivated, great with people, and computer savvy, and you thrive in a fast-paced environment, we want to meet you. Automotive knowledge is a plus, and we offer competitive base pay with performance-based bonuses and no commission.

Qualifications

• Energetic, positive attitude and strong customer service orientation.
• Excellent communication and ability to explain services clearly.
• Willingness to learn and adapt; automotive knowledge is a plus.

Responsibilities

• Greet customers and identify their service needs
• Write and present repair orders
• Recommend factory-scheduled maintenance and necessary services
• Communicate clearly with customers throughout the service process
• Coordinate with technicians to ensure an efficient workflow
• Provide accurate estimates and explain recommended services
• Maintain strong customer relationships
• Work toward established performance and customer satisfaction goals

Skills

Customer service

Communication

Computers

Automotive knowledge

Motivated

Job description

Thelen Subaru is hiring an energetic Express Service Advisor to join our brand-new facility. You’ll be the face of the service department, ensuring a smooth check-in to vehicle delivery experience for our Express Service customers.

If you’re motivated, great with people, and computer savvy, and you thrive in a fast-paced environment, we want to meet you. Automotive knowledge is a plus, and we offer competitive base pay with performance-based bonuses and no commission.