Express Service Advisor

Thelen Auto Group; Bangor Township (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Life Insurance

Short-Term Disability

PTO

Paid Holidays

Bonuses

Advancement Opportunities

Job summary

Thelen Subaru is hiring an energetic Express Service Advisor to join our brand-new facility. You’ll be the face of the service department, ensuring a smooth check-in to vehicle delivery experience for our Express Service customers.

If you’re motivated, great with people, and computer savvy, and you thrive in a fast-paced environment, we want to meet you. Automotive knowledge is a plus, and we offer competitive base pay with performance-based bonuses and no commission.

Qualifications

• Energetic, positive attitude and strong customer service orientation.
• Excellent communication and ability to explain services clearly.
• Willingness to learn and adapt; automotive knowledge is a plus.

Responsibilities

• Greet customers and identify their service needs
• Write and present repair orders
• Recommend factory-scheduled maintenance and necessary services
• Communicate clearly with customers throughout the service process
• Coordinate with technicians to ensure an efficient workflow
• Provide accurate estimates and explain recommended services
• Maintain strong customer relationships
• Work toward established performance and customer satisfaction goals

Skills

Customer service

Communication

Computers

Automotive knowledge

Motivated

Job description

NOW HIRING: SUBARU EXPRESS SERVICE ADVISOR

Join Thelen Subaru in Our BRAND-NEW, State-of-the-Art Facility!

Thelen Subaru is looking for an energetic, customer-focused Express Service Advisor to join our team!

If you’re motivated, great with people, computer savvy, and enjoy a fast-paced environment, we want to meet you!

$40,000+ EXPECTED ANNUAL INCOME

This position offers competitive base pay PLUS performance-based bonus opportunities, no commission structure

Automotive experience is preferred, but we are willing to train the right person!

YOUR ROL E

As a Subaru Express Service Advisor, you will be the face of the service department for our Express Service customers. You’ll help create a smooth, efficient, and enjoyable experience from check-in to vehicle delivery.

Responsibilities include:

• Greet customers and identify their service needs
• Write and present repair orders
• Recommend factory-scheduled maintenance and necessary services
• Communicate clearly with customers throughout the service process
• Coordinate with technicians to ensure an efficient workflow
• Provide accurate estimates and explain recommended services
• Maintain strong customer relationships
• Work toward established performance and customer satisfaction goals

WHAT WE’RE LOOKING FOR

• Positive, energetic attitude
• Excellent communication and customer service skills
• Strong work ethic and desire to succeed
• Comfortable using computers and technology
• Ability to work in a fast-paced environment
• Automotive knowledge is a plus — we’ll train the right person!

GREAT SCHEDULE • NO WEEKENDS

Monday: 8:00 AM – 8:00 PM
Tuesday–Friday: 8:00 AM – 5:00 PM
Weekends: OFF

BENEFITS

Medical • Dental • Vision • 401(k) with Company Match • Life Insurance • Short-Term Disability • PTO • Paid Holidays • Performance-Based Bonuses • Advancement Opportunities

Become part of an outstanding team, and build a rewarding career with Thelen Subaru.