Express Automotive Service Advisor (Entry-Level / Customer Service)

Pedder Auto Group; Poway (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive dealership in Poway is seeking an Express Service Advisor to guide customers through routine maintenance and light repair services. This customer-facing position emphasizes a high-energy service experience, requiring strong communication and organizational skills. Ideal candidates will have customer service or sales experience, be self-motivated, and eager to learn about automotive systems. Join a collaborative team aiming for high customer satisfaction in a fast-paced environment.

Qualifications

• Customer service or sales experience preferred, automotive experience a plus.
• Ability to build trust quickly through communication.
• Highly organized and able to multitask in a fast-paced environment.
• Self-motivated with a take-ownership mindset.
• Willingness to learn about automotive systems and maintenance.
• Team-oriented but able to work independently.

Responsibilities

• Greet customers and provide a welcoming, high-energy service experience.
• Consult with customers on maintenance needs and recommended services.
• Write repair orders and build accurate service estimates.
• Explain services, timelines, and costs clearly.
• Recommend additional services when appropriate.
• Coordinate with technicians for efficient workflow.
• Deliver on customer satisfaction goals and shop productivity targets.

Skills

Customer service

Strong communication

Multitasking

Team-oriented

Self-motivated

Job description

Description

Founded in 2008 by David Pedder, Pedder Automotive Group is a family-owned dealership network with 7 locations across Southern California, representing top brands including Nissan, Hyundai, Chrysler, Dodge, Jeep, and Ram.

Our locations include:

• Pedder Nissan
• Raceway Nissan
• Temecula Nissan
• Hemet CDJR
• Lake Elsinore CDJR
• Pedder Hyundai of Poway
• Pedder CDJR of Poway

We are known for a high-performance culture, strong leadership, and a customer-first experience—creating an environment where both employees and customers thrive.

The Express Service Advisor is a customer-facing, fast-paced role responsible for guiding customers through routine maintenance and light repair services.

This is an excellent opportunity for someone looking to start or grow a career in automotive service, customer experience, or dealership operations.

Requirements

Key Responsibilities

• Greet customers and provide a welcoming, high-energy service experience
• Consult with customers on maintenance needs and recommended services
• Write repair orders and build accurate service estimates
• Clearly explain services, timelines, and costs
• Recommend additional services when appropriate (upselling ethically and effectively)
• Coordinate with technicians to ensure efficient workflow and turnaround times
• Deliver on customer satisfaction (CSI) goals and shop productivity targets

Qualifications

• Customer service or sales experience preferred (automotive experience a plus, not required)
• Strong communication skills with the ability to build trust quickly
• Highly organized with the ability to multitask in a fast-paced environment
• Self-motivated with a take-ownership mindset
• Willingness to learn automotive systems, maintenance, and repair processes
• Team-oriented while also able to work independently