Toyota Express Team Service Advisor

First Team Automotive Group; Chesapeake (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Medical and Dental plan

Company Paid Employee Life Insurance

Short-term disability

Job summary

First Team Toyota is seeking an exceptional Express Team Service Advisor with strong customer service skills to join our service department as we grow. You will greet customers, check vehicles in, and coordinate with technicians to ensure timely service and satisfaction.

The ideal candidate has excellent communication, a professional appearance, team spirit, and the ability to upsell maintenance and software options.

Qualifications

• Reliable customer service experience in automotive service.
• Strong communication and presentation skills.
• Team-oriented with professional appearance.
• Ability to work with limited supervision.
• Familiarity with automotive service processes and up-selling is a plus.

Responsibilities

• Greet customers at the service lane and schedule work.
• Provide exceptional customer service and keep customers informed.
• Check vehicles in using technology and ensure accuracy.
• Coordinate with Service Manager to maximize profit from sales.
• Sell maintenance and repair options including inspections.
• Follow ethical and professional standards.

Skills

Customer service

Communication skills

Team player

Negotiation

Professional appearance

Tools

CDK

Job description

First Team Toyota Express Team Service Advisor with excellent Customer Service skills needed!

First Team Toyota is exploding with business!

JOIN A LEADER IN THE AUTOMOBILE INDUSTRY! AND AN AWARD-WINNING COMPANY!!

FIRST TEAM TOYOTA is looking for an exceptional EXPRESS TEAM SERVICE ADVISOR !!! That's right! We are experiencing year-over-year growth in our Service Department and need a dynamic individual to round out our Team!

We are looking to add an experienced Service Advisor to accommodate our sustained growth! We are going to new levels and need a qualified and experienced individual to help us get there! First Team Toyota is a dynamic part of a company that offers a Team environment, great benefits and ongoing training and support. We are an extraordinary company and an extraordinary place to work!

Essential Duties:

Produces additional revenue for the Dealership by selling finance and insurance products and programs and other appropriate after-sale items to New and Pre-Owned Customers.

Essential Duties also include the following:

• Meets and greets our Customers on the Service Lane
• Provides extraordinary Customer Service by providing an exceptional customer experience!
• Using the latest in technology, engages the Customer at their Vehicle in order to efficiently and effectively check the Customer's Vehicle into the Service Department
• Follows the Service Road-to-a-Sales
• Establishes and maintains good working relationships with Customers and the Technicians, including training and motivating.
• Works with Service Manager to secure a reasonable profit from every sale.
• Coordinates all service/repair work with Team Leader to achieve completion times, etc.
• Provides a professional level of communication with each Customer and ensures that all promises and promise times are met.
• Provides solutions for each and every Customer, including repair options, alternative transportation
• Advises every Customer on the the specific needs their Vehicle has
• Monitors system to ensure that Technicians are able to meet all promise times
• Offers a Multi-Point Inspection to every Customer; able to sell additional Technician-recommended repairs or service.
• Conducts business in an ethical and professional manner.

Experience and Skills

Responsibilities (include but are not limited to):

• Ability to hold yourself accountable and achieve goals with limited direct supervision.
• An impressive work-ethic and Team-minded mentality.
• Professional appearance and conduct.
• Self-motivated and the ability to work in a Team environment.
• Excellent verbal/written communication, strong negotiation and presentation skills.
• Working knowledge of computers; CDK a plus!
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company's Values in all interactions with Customers, Co-Workers and Vendors.

Additional Requirements:

• Pass a motor vehicle report and possess an acceptable safe driving record.
• Pass a criminal background check and drug screen.

Awesome Benefits:

• Competitive compensation package
• Medical and Dental plan
• Company Paid Employee Life Insurance of $25,00
• Short-term disability