Bilingual Express Service Advisor

Universal Toyota; San Antonio, Northern (TX, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Universal Toyota in San Antonio, TX is seeking reliable Express Maintenance Service Advisors to join our award-winning team. You will greet customers, discuss service needs with technicians, and explain outcomes and warranties.

This role involves guiding customers on repair or trade-in decisions, and overseeing the service center's scheduling and workflow to keep operations smooth and customers satisfied.

Qualifications

• Must have great customer service skills.
• Must be an active listener.
• Team player.
• Must be able to work under pressure and meet promised times.

Responsibilities

• Greeting customers and assisting them with service needs.
• Consulting with technicians about needed repairs and recommendations.
• Answering customer questions about service outcomes and warranties.
• Informing customers about potential cost savings and protections.
• Assisting customers with decisions to repair or trade-in.
• Overseeing the service center's scheduling and workflow.

Skills

Customer service

Active listening

Team player

Under pressure

Job description

Description

Universal Toyota is currently seeking reliable, performance-driven individuals to add to our award-winning team of Express Maintenance Service Advisors. Duties and responsibilities may include the following:

• Greeting customers and assisting them with service needs.
• Consulting with technicians about needed repairs and recommendations on customers' vehicles.
• Answering customer questions about service outcomes and consulting with technicians when necessary.
• Informing customers about potential cost savings and warranty protections.
• Assisting customers with deciding to fix their car through the dealership's shop or trading the vehicle in
• Overseeing and managing the service center's scheduling and workflow.

Requirements

• Must have great customer service skills.
• Must be an active listener.
• Team player.
• Must be able to work and perform under pressure and promise times.