Express Service Advisor — $55k–$73k, Flexible Schedule

Berlin City Auto Group; Portland (ME); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Commission-based pay

401(k) with employer contribution

Health & wellness reimbursement

Uniforms provided

Employee discounts

Job summary

Berlin City Auto Group in Portland, ME is hiring an Automotive Express Advisor to be the face of our express service team. You’ll greet customers, review maintenance needs, and communicate services in plain language while coordinating quick oil changes and inspections.

The position offers a commission-based pay plan with an annual income range of $55,000 to $73,000, a comprehensive benefits package, paid time off from day one, and a supportive team environment focused on customer-first service.

Qualifications

• 2+ years of customer service experience.
• Clear communicator who can explain technical terms.
• Motivated, professional, and committed to a career in automotive service.
• Multitasker who thrives in a high-volume, team environment.
• Strong attention to detail, follow-up, and organization.

Responsibilities

• Greet express service customers and review maintenance needs.
• Explain services recommended by technicians in plain language.
• Prepare accurate estimates and obtain customer authorizations.
• Keep customers updated on service status and timing.
• Ensure smooth flow of vehicles through the express lane.
• Maintain service records and follow up for satisfaction.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Job description

Berlin City Auto Group in Portland, ME is hiring an Automotive Express Advisor to be the face of our express service team. You’ll greet customers, review maintenance needs, and communicate services in plain language while coordinating quick oil changes and inspections.

The position offers a commission-based pay plan with an annual income range of $55,000 to $73,000, a comprehensive benefits package, paid time off from day one, and a supportive team environment focused on customer-first service.