Commission-Based Auto Service Advisor – Portland

Berlin City Auto Group; Portland (ME); Presencial; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission-based pay

Career growth

Flexible schedule

Full benefits

401(k) with company contribution

Fitness reimbursement

Descripción de la vacante

Berlin City Toyota is seeking an experienced Automotive Service Advisor in Portland, ME. You will be the primary contact for customers during their service visit, listening to concerns, explaining maintenance, and updating on estimates and progress.

Work closely with technicians to ensure a smooth, trustworthy customer experience. Candidates should have 2+ years of experience, strong communication and follow-up skills, and a team-oriented mindset.

Formación

• 2+ years of experience as an Automotive Service Advisor.
• Strong customer service, follow-up, and communication skills.
• Ability to explain recommended vehicle service needs clearly to customers.
• Team-oriented and respectful approach with coworkers, customers, and vendors.
• Goal-driven and committed to following processes for a positive guest experience.
• Willingness to learn and develop product knowledge.

Responsabilidades

• Provide top-notch customer experience and ensure timely service delivery and a high customer service rating.
• Greet and assist service customers in person, by phone, via email, and text.
• Write repair orders and maintain accurate records using dealership software.
• Follow up and clearly communicate about repairs, estimates, and recommended maintenance.
• Verify warranty or service contract coverage.

Conocimientos

Automotive Service Advisor experience

Customer service

Communication

Descripción del empleo

Berlin City Toyota is seeking an experienced Automotive Service Advisor in Portland, ME. You will be the primary contact for customers during their service visit, listening to concerns, explaining maintenance, and updating on estimates and progress.

Work closely with technicians to ensure a smooth, trustworthy customer experience. Candidates should have 2+ years of experience, strong communication and follow-up skills, and a team-oriented mindset.