Express Service Advisor: Fast-Paced Auto Care + $2K Bonus

Sommerscars; Mequon (WI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401K Retirement Plan

Short-term Disability

Basic Life Policies

Long-term Disability (Voluntary)

Supplemental Life (Voluntary)

Profit Sharing

Job summary

Sommer's Automotive in Mequon, WI is seeking an Automotive Express Service Advisor to greet customers, manage express service appointments, and recommend appropriate services. No automotive experience is required, and a signing bonus is offered to qualified applicants.

The role features a full-time schedule, including Mondays through Saturdays with one weekday off. Compensation ranges between $60,000 and $70,000 per year, plus benefits and performance-based incentives.

Qualifications

• No automotive experience required.
• Strong communication and interpersonal skills.
• Willingness to learn express service processes.
• Ability to explain service options clearly.

Responsibilities

• Greet customers promptly and provide an exceptional service experience.
• Efficiently manage express service appointments with speed and accuracy.
• Communicate vehicle needs and recommend appropriate services.
• Provide accurate cost estimates and explain benefits of options.
• Collaborate with technicians to ensure timely service delivery.
• Manage the check-in to checkout flow to minimize wait times.
• Keep customers updated on vehicle status and additional services.
• Handle inquiries professionally and resolve issues quickly.
• Follow up with customers on service status and next steps.
• Set and achieve targeted sales goals.
• Maintain a clean, organized service area to promote positive experiences.

Skills

Customer service

Communication

Sales

Problem solving

Job description

Sommer's Automotive in Mequon, WI is seeking an Automotive Express Service Advisor to greet customers, manage express service appointments, and recommend appropriate services. No automotive experience is required, and a signing bonus is offered to qualified applicants.

The role features a full-time schedule, including Mondays through Saturdays with one weekday off. Compensation ranges between $60,000 and $70,000 per year, plus benefits and performance-based incentives.