Service Advisor

Luther Kia of Bloomington; BLOOMINGTON (MN); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Short-Term and Long-Term Disability

401k with Match

HSA/Flexible Spending

Life Insurance

Paid Vacation

Employee Discounted Pricing

Growth Opportunities

Paid Training

Job summary

Luther Kia of Bloomington seeks a Service Advisor to own the customer experience in the service lane. You’ll be the first point of contact, familiar with product offerings, scheduling, and maintaining customer satisfaction in a fast-paced auto dealership setting.

We welcome individuals who are new to the automotive industry but with strong customer service, retail, or hospitality backgrounds. The role offers commission-based earnings with a competitive benefits package and opportunities for

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Experience preferred.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized

Customer service

Time management

Communication skills

Professional appearance

Clean driving record

People management

Job description

Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

$42-$110k/year (Commission-Based)

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Experience preferred
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision
• Short-Term and Long-Term Disability
• 401k with Match
• HSA/Flexible Spending
• Life Insurance
• Paid Vacation
• Employee Discounted Pricing
• Growth Opportunities
• Paid Training

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.