Express Service Advisor

Hireology; Modesto (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Commission bonuses

Medical/Dental/Vision

401K with match

Growth opportunities

Paid training

Vehicle purchase plan

Employee discounts

Job summary

Central Valley Automotive is seeking an Express Service Advisor to own the customer experience in the express lane. You will greet customers, explain repairs, schedule technicians, and ensure a smooth drive-line flow.

We welcome candidates with strong customer service or hospitality backgrounds, a professional appearance, and the ability to work in a fast-paced environment. Base pay plus commission, benefits, and growth opportunities are offered.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Bilingual candidates are a plus (not required).
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer's experience with additional assignments.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

Communication

Time management

Organizational skills

Staff supervision

Bilingual (optional)

Job description

As an Express Service Advisor, you will own our customer’s experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Express Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. If you thrive in high-energy environments, love interacting with people, and are looking for a position with room to grow — we want to hear from you!

At Central Valley Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Central Valley Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Base Salary plus commission bonuses
• Medical, Dental, Vision
• 401K Plan with employer match
• Fast track growth opportunities to Main Shop Advisor
• Paid Training
• Employee vehicle purchase plans
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Bilingual candidates are a plus (not required)
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre employment background check & drug screen