Service Advisor

Hireology; Vinita (OK); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan with Matching

Paid Personal Days

Paid Vacation

6 Paid Holidays

Longevity Bonuses

Birthday off Paid

Referral Bonus Program

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Job summary

Hireology is seeking a Service Advisor to own the customer experience in the service lane. You will be the first point of contact, knowledgeable about products, inventory, scheduling, and service excellence.

Prior roles in customer service or hospitality are welcome as we value a professional demeanor and strong service mindset. You will greet vehicle owners, explain repair processes, and coordinate with technicians to ensure a smooth, courteous experience.

Qualifications

• Organized and friendly personality.
• Ability to manage others.
• Strong time management skills.
• Excellent communication skills with customers.
• Professional, well-groomed appearance.
• Valid driver's license.
• Willing to pass pre-employment drug screen (THC not tested).

Responsibilities

• Answer the phones, schedule customer service appointments.
• Oversee flow of Drive Lane; ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, phone or in person, to ensure the customer is well-supported.
• Manages daily technicians' time to maximize service sales.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with你的你

Professional, well-groomed personal

Valid DL

Pre-employment drug screen (THC)

Job description

Job Summary

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

BENEFITS

• Medical and Dental
• 401K Plan with Matching
• Paid Personal Days
• Paid Vacation
• 6 Paid Holidays
• Longevity Bonuses
• Birthday off Paid
• Referral Bonus Program
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Answer the phones, schedule customer service appointments
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Valid DL
• Willing to submit to a pre-employment drug screen (THC not tested for pre-employment)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.