Express Service Advisor

Gandrud Chevrolet, nissan, Dodge, Chrysler, Jeep; Green Bay (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

Gandrud Chevrolet, Nissan, Dodge, Chrysler, Jeep in Green Bay is seeking an Express Service Advisor. This role involves greeting customers, listening to their needs, preparing repair orders, and scheduling appointments. You will determine maintenance based on vehicle history and provide accurate cost estimates. Strong communication and organizational skills are essential. Join us in providing industry-leading customer care in a welcoming environment.

Qualifications

• Excellent customer service skills and ability to communicate effectively.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Determine and recommend maintenance based on age, mileage, and history of vehicle.
• Prepare a complete and accurate cost estimate for labor and parts.
• Establish follow-up times.
• Monitor vehicle progress and update customers frequently.
• Verify final invoice matches the work performed.
• Explain completed work and charges to customers.

Job description

At Gandrud, the treatment you receive is just as important as the vehicle you own. We are committed to exceeding customer expectations every day through honest service, knowledgeable staff, and a welcoming, guest-focused environment. As part of theGandrud Auto Group, we proudly serve drivers throughout Northeast Wisconsin with a wide selection of new and pre-owned Nissan vehicles, expert automotive services, and industry-leading customer care.

Position Summary

The responsibilities of a Express Service Advisor include greeting customers, listening to their needs, creating repair orders, and scheduling appointments as needed.

Key Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers