Express Maintenance Service Advisor

Toyota of Dartmouth; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Toyota of Dartmouth is seeking an energetic Express Maintenance Service Advisor to join our busy service department. This role focuses on greeting customers, guiding them through oil changes, tire rotations, and factory-recommended maintenance while delivering an outstanding experience.

Applicants should have strong customer service skills, comfort with dealership software, and a willingness to learn Toyota procedures.

Qualifications

• Customer service and communication skills demonstrated in a fast paced service environment.

Responsibilities

• Greet customers promptly and professionally in our Express Maintenance service lane.
• Assist customers with routine maintenance services, including oil changes, tire rotations, inspections, and other factory-recommended maintenance.
• Review vehicle maintenance history and recommend appropriate services based on Toyota maintenance guidelines.
• Accurately prepare repair orders and document customer concerns.
• Communicate service recommendations, pricing, and estimated completion times.
• Coordinate with Express Maintenance technicians to ensure efficient workflow and timely vehicle delivery.
• Keep customers informed of their vehicle's progress.
• Review multipoint inspection results and explain additional maintenance recommendations.
• Promote customer satisfaction while building long-term relationships.
• Maintain a clean, organized, and efficient service lane.
• Meet departmental customer satisfaction, productivity, and performance objectives.

Skills

Excellent customer service

Communication skills

Multitasking

Team-oriented

Attention to detail

Willingness to learn Toyota procedures

Valid driver's license

Tools

Dealership Management System (DMS)

Computer literacy

Job description

Join Our Team at Toyota of Dartmouth!

Toyota of Dartmouth is seeking an energetic, organized, and customer-focused Express Maintenance Service Advisor to join our busy service department.

This position is ideal for someone who enjoys working with customers, thrives in a fast-paced environment, and takes pride in delivering an outstanding service experience.

Previous automotive service experience is preferred, and Toyota experience is a plus, but not required. We are willing to train the right individual who demonstrates excellent customer service skills, a positive attitude, and a strong work ethic.

Responsibilities

• - Greet customers promptly and professionally in our Express Maintenance service lane.
• - Assist customers with routine maintenance services, including oil changes, tire rotations, inspections, and other factory-recommended maintenance.
• - Review vehicle maintenance history and recommend appropriate services based on Toyota maintenance guidelines.
• - Accurately prepare repair orders and document customer concerns.
• - Communicate service recommendations, pricing, and estimated completion times.
• - Coordinate with Express Maintenance technicians to ensure efficient workflow and timely vehicle delivery.
• - Keep customers informed of their vehicle's progress.
• - Review multipoint inspection results and explain additional maintenance recommendations.
• - Promote customer satisfaction while building long-term relationships.
• - Maintain a clean, organized, and efficient service lane.
• - Meet departmental customer satisfaction, productivity, and performance objectives.

Qualifications

• - Excellent customer service and communication skills.
• - Ability to multitask and stay organized in a high-volume environment.
• - Basic automotive maintenance knowledge is helpful.
• - Comfortable working with computers and dealership management systems.
• - Strong attention to detail and a team-oriented attitude.
• - Willingness to learn Toyota maintenance procedures and service processes.
• - Valid driver's license.