Automotive Service Advisor - Customer Experience Leader

Toyota of Dartmouth; United States; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

No relocation offered

Job summary

Toyota of Dartmouth is seeking a motivated automotive service advisor to join our service department in the United States. You will greet customers, listen to their concerns, document service needs, and recommend maintenance per manufacturer guidelines.

You will communicate with technicians, prepare repair orders and estimates, explain services, and follow up to ensure satisfaction. Qualified candidates will have strong communication and customer service skills, the ability to multitask in a

Qualifications

• Previous automotive Service Advisor experience preferred.
• Toyota experience is a bonus, but not required.
• Strong communication, organizational, and customer service skills.
• Ability to multitask in a fast-paced dealership environment.
• Comfortable using dealership management systems and technology.
• Positive attitude, professional appearance, and strong work ethic.
• Valid driver's license.

Responsibilities

• Greet customers professionally and provide an outstanding service experience.
• Listen to customer concerns and accurately document vehicle service needs.
• Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines.
• Communicate clearly with technicians and customers throughout the repair process.
• Prepare accurate repair orders and estimates.
• Explain recommended services, pricing, and repair timelines.
• Follow up with customers and ensure their satisfaction.
• Build lasting customer relationships that encourage repeat business.
• Meet individual and departmental performance objectives.

Job description

Toyota of Dartmouth is seeking a motivated automotive service advisor to join our service department in the United States. You will greet customers, listen to their concerns, document service needs, and recommend maintenance per manufacturer guidelines.

You will communicate with technicians, prepare repair orders and estimates, explain services, and follow up to ensure satisfaction. Qualified candidates will have strong communication and customer service skills, the ability to multitask in a