Express Lane Service Advisor

Kalispell Auto Group; Kalispell (MT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401KPlan

Medical and Dental

PTO

Flexible work schedule

Job summary

Kalispell Auto Group is seeking an Express Lane Service Advisor to own the customer experience in the service lane. You will greet customers, explain repair processes, and coordinate with technicians to schedule work while delivering excellent service.

This role welcomes candidates new to automotive but with strong customer service or retail backgrounds. As the first point of contact, you will communicate needs clearly, ensure timely updates, and help build trust with customers throughout their

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane; ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience by carrying out assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone, to avoid mishandling.
• Inform customers of vehicle needs.

Skills

Organized

People management

Time management

Communication

Professionalism

Driving record

Background check

Job description

Job Summary

As an Express Lane Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

• 401KPlan
• Medical and Dental
• PTO
• Flexible work schedule

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure all customers are informed of vehicle needs

REQUIREMENTS:

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.