Express Lane Service Advisor

Kalispell Ford; Kalispell (MT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401KPlan

Medical and Dental

PTO

Flexible work schedule

Job summary

Kalispell Ford is seeking an Express Lane Service Advisor to own the customer experience in the service lane. You will greet owners, explain repair processes, and coordinate with technicians to ensure timely, accurate service. Previous roles in customer service or hospitality are welcome as training is provided.

You will be the first point of contact, guiding customers through service options and keeping them informed on vehicle needs while maintaining a professional, friendly demeanor.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure all customers are informed of vehicle needs

Skills

Organized

Friendly personality

People management

Time management

Excellent communication

Professional appearance

Clean driving record

Background check & drug screen

Job description

Job Summary

As an Express Lane Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

• 401KPlan
• Medical and Dental
• PTO
• Flexible work schedule

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure all customers are informed of vehicle needs

REQUIREMENTS:

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.