Express Lane Service Advisor

Gossettmotors; Memphis, Northern (TN, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Paid time off

Employee discounts

Team support

Job summary

Chrysler Jeep Dodge Ram Dealership in Memphis is seeking an Express Lane Service Advisor to keep the line moving, greet customers with confidence, and translate vague noises into actionable repairs. You will write repair orders, communicate with technicians, and up-sell maintenance services while maintaining composure in a fast-paced lane.

This full-time role rewards clear communication and multitasking in a busy dealership environment, with a focus on customer satisfaction and efficient service

Qualifications

• Experience as service advisor preferred, retail or fast-food acceptable.
• Excellent communication skills.
• Ability to multitask while staying calm.
• Basic understanding of vehicle maintenance.
• Strong computer skills.
• Valid driver's license and ability to park well.

Responsibilities

• Greet customers with confidence and locate air filters.
• Decode vague customer descriptions and translate to repairs.
• Write repair orders with accuracy and speed.
• Communicate with technicians without yelling.
• Up-sell maintenance services politely.
• Keep customers updated on progress.
• Maintain alertness during morning rush.

Skills

Excellent communication

Multitasking

Basic vehicle maintenance

Computer skills

Valid driver's license

Customer service

Tools

CRM software

Job description

Express Lane Service Advisor

Chrysler Jeep Dodge Ram Dealership
Now Hiring: Masters of Multitasking & Customer-Charm Wizards

About the Role

Do you thrive in fast-paced environments? Do you enjoy the smell of motor oil in the morning? Do you have the rare ability to smile while explaining why a customer really does need that air filter. If so, welcome to theExpress Lane, the pit stop where routine maintenance meets controlled chaos.

We're looking for a Service Advisor who can keep things moving smoothly, keep customers happy, and avoid being run over by overly-enthusiastic drivers entering the lane.

What You'll Do

• Greet customers with the confidence of someone who knows exactly where the air filter lives

• Decode vague customer descriptions like "It's making a thingy noise"

• Write repair orders with accuracy, speed

• Communicate with technicians without yelling

• Up-sell maintenance services politely - not like a used-car infomercial

• Keep customers updated so they don't peek around corners

• Maintain an above-average caffeine level to survive the morning rush

Qualifications

• Previous service advisor experience is great, but if you've survived retail, fast food, or toddlers-you're halfway there

• Excellent communication skills

• Ability to multitask while remaining calm and pretending you're not multitasking

• Basic understanding of vehicle maintenance

• Computer skills-yes, clicking really fast counts

• Valid driver's license and the ability to park straighter than most customers

What We Offer

• Competitive pay + bonuses for being awesome

• Health, dental, and vision (we care about your well-being

• Paid time off for when you need a break from oil changes and humanity

• Employee discounts on parts, service, and maybe even that Jeep you've been eyeballing

• A team that supports you, laughs with you, and occasionally steals your pens

Schedule

• Full-time, weekends will be required

• A fast-paced Express Lane environment where time moves 2x faster than normal