Express Lane Service Advisor

Button Motors Inc; Kokomo (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

401(k) with company match

Paid time off after 90 days

Job summary

Button Motors Inc in Kokomo, Indiana, is seeking a motivated Express Lane Service Advisor to enhance customer experience in the Service Department. In this role, you will greet customers with courtesy, schedule oil changes, and provide product advice to ensure a positive service environment.

Ideal candidates will have a high school diploma, excellent communication skills, and general knowledge of vehicle operations. Benefits include competitive wages, health insurance, and opportunities for career growth.

Qualifications

• Some experience in a dealership position is helpful.
• Ability to read and comprehend instructions and information.
• Willingness to work in harmony with others.

Responsibilities

• Greet customers in a timely, friendly manner.
• Schedule and route service daily to maintain maximum shop efficiency.
• Advise customers on the care of their cars and maintenance specifications.

Skills

Excellent oral and written communication skills

General Knowledge of vehicle mechanical operation

Sales experience

Education

High School Diploma (G.E.D. accepted)

Job description

Express Lane Advisor

Chariot Automotive Group is looking to add a motivated Express Lane Service Advisor to their dynamic team! The Express Lane Service Advisor is one of the most important people in the Service Department. The Express Lane Service Advisors set the tone for the service customers to have a good experience by greeting them promptly, courteously, and with an understanding and caring attitude. The Express Lane Service Advisors are responsible for scheduling oil changes and work in the express lane service department and for selling additional needed express products to customers.

At Chariot Automotive we believe that employees are the key to our continued success. We’ve built a legacy with our Value Statements and our employees have helped us become a familiar face in the community, be it from helping out at community events or providing the sales and service that our customers have come to love and respect. We know that none of this is possible without an amazing team of employees working within all facets of the dealership, and we treat our employees as family.

The Chariot Automotive Group family of dealerships offers a fun working environment, great pay and benefits, as well as the opportunity to grow and advance your career.

Job Responsibilities

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
• Schedule and route service daily to maintain maximum shop efficiency, quality and customer satisfaction.
• Constantly maintain the daily route sheet, updating status of all vehicles. Keep it legible and easy to find the status of any vehicle.
• Maintain awareness of all jobs in progress, status of repairs, delays, and availability of parts, etc.
• Help maintain the information needed for referrals to main shop repairs and warranty repairs.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus, as well as the Warranty Forever specifications.
• Obtain customer's signature on repair order; provide customer with a copy.
• Follow up progress of each repair order frequently, regarding any changes in the estimate or time promised.
• Handle telephone inquiries regarding work in process and appointments promptly and courteously.
• Deliver vehicle to customer and answer any questions.
• Maintain a positive and caring attitude towards customers, associates, and all dealership personnel.

Requirements

• High School Diploma (G.E.D. accepted)
• Ability to read and comprehend instructions and information.
• Some experience in a dealership position is helpful.
• Excellent oral and written communication skills.
• General Knowledge of vehicle mechanical operation.
• Sales experience preferred.
• The willingness and ability to work in harmony with others.
• Present himself or herself in a professional manner, in both appearance and actions.

Dealership Benefits

• Competitive wages
• Paid training program
• Health, Dental, Vision, and additional benefits available
• 401(k) with company match
• Paid time off after 90 days
• Employee Purchase Program
• Employee Service and Parts Discount Program
• Professional working environment
• Opportunities for career advancement

Apply today to join the Chariot Automotive Group Team!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER