Express Service Advisor

Fields Motorcars; Glenview (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health & Wellness programs

401(k) plan

Paid Personal Time Off (PTO)

Saturday lunches

Employee vehicle purchase plans

Product discounts

Job summary

Fields Motorcars in Glenview is seeking a Service Advisor to transform customer service skills into a rewarding career. Applicants do not need automotive experience, as full training is provided. Responsibilities include overseeing service lane flow, managing technician schedules, and ensuring a positive customer experience.

Compensation ranges from $60,000 to $70,000 per year, along with a comprehensive benefits package that includes health insurance and 401(k) plans.

Qualifications

• An organized, friendly personality with fantastic communication skills.
• A valid driver's license with an acceptable driving record.
• Willingness to submit to a routine pre-employment background check.

Responsibilities

• Greet owners on the drive line and provide concierge-level support.
• Clearly explain the repair process to vehicle owners.
• Manage technician schedules to maximize daily shop capacity.

Skills

Customer service skills

Communication skills

Organizational skills

Job description

Service Advisor – Fields Chrysler Jeep Dodge Ram Glenview

Turn your customer service skills into a lucrative career.

Fields Auto Group is hiring a Service Advisor to lead our customer experience in the service lane. We treat our employees as our greatest asset with respect, appreciation, and top-tier benefits.

No automotive experience? No problem. We fully train individuals with backgrounds in retail, hospitality, restaurants, or customer service.

Compensation & Benefits

• Pay: $60,000 - $70,000 / year (Depending on Experience)
• Health & Wellness: Medical, Dental, Vision, and Health/Wellness programs
• Financial Security: 401(k) plan and Paid Basic Life Insurance
• Disability Coverage: Short-term and Long-term disability options
• Time Off: Paid Personal Time Off (PTO)
• Perks: Saturday lunches, employee vehicle purchase plans, and product discounts
• Culture: Family-owned and operated with clear internal growth opportunities

Key Responsibilities

• Customer Champion: Greet owners on the drive line, oversee lane flow, and provide concierge-level support in person and over the phone.
• Communication Link: Clearly explain the repair process to vehicle owners and ensure a positive, transparent experience.
• Workflow Coordinator: Manage technician schedules to efficiently distribute work and maximize daily shop capacity.

What We Are Looking For

• People Skills: An organized, friendly personality with fantastic communication skills.
• Professionalism: A well-groomed personal appearance and strong time management habits.
• Background Requirements: A valid driver's license with an acceptable driving record.
• Screening: Willingness to submit to a routine pre-employment background check.