Express Lane Service Advisor

Charliesdodge; Maumee (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k plan with company match

Medical, vision and dental insurance

Flexible scheduling and work-life balance

Paid vacation time

Employee recognition

Holiday outings

Career progression

Job summary

Charliesdodge in Maumee, Ohio, is seeking an Express Lane Service Advisor. The ideal candidate will possess sales experience and strong communication skills. Responsibilities include greeting customers, creating accurate estimates, and ensuring customer satisfaction. The company offers a supportive environment with benefits like a 401k plan and flexible scheduling. Those desiring a long-term career within a growing organization are encouraged to apply. This position plays a vital role in maintaining the dealership's reputation for exceptional customer service.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Computer skills and willingness to learn new programs.
• Energy and desire for a long-term career with a growing organization.

Responsibilities

• Greet customers promptly and obtain their information.
• Report all vehicle symptoms as described by the customer.
• Prepare a complete and accurate cost estimate for labor and parts.
• Monitor the progress of vehicles throughout the day and update customers.

Skills

Sales experience

Good communication skills

Proven record of customer satisfaction

Above-average energy level

Tools

Computer skills

Job description

Charlie's Dodge Chrysler Jeep Ram is looking for an Express Lane Service Advisor to join our team. The ideal candidate will have some sales experience and good communication skills. We are seeking to bring on long-term employees with a desire to advance within our organization.

What We Offer

• 401k plan with company match
• Medical, vision and dental insurance
• Flexible scheduling and work-life balance
• Paid vacation time
• Employee recognition
• Holiday outings
• Career progression

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant preferred but not required
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

At Charlie's Dodge, we strive to make every customer a customer for life. We believe that happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at our dealership is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.