Automotive Express Service Advisor

Groove Toyota; Englewood (CO); On-site; USD 38,000 - 65,000; Full time

Job summary

Groove Toyota in Englewood, Colorado is seeking an Express Service Advisor to be the main liaison between customers and our service technicians, ensuring every visit is smooth and positive. You will assess maintenance needs, provide clear service recommendations, coordinate with the express service team for timely work, and keep customers informed from check-in to vehicle delivery.

You will coordinate with the express service team to deliver high-quality care and maintain open communication

Qualifications

• Minimum 18 years old.
• Valid in-state driver's license with acceptable driving record.
• Ability to pass pre-employment background check and drug screen.
• Authorized to work in the United States.
• Strong customer service and communication skills.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Identify service needs by listening to customers and walk-around inspections.
• Provide clear service recommendations and explain maintenance procedures.
• Prepare work orders and coordinate workflow with express service team.
• Keep customers informed of status and address questions or concerns.
• Conduct final checks to ensure quality and customer satisfaction.
• Promote additional services or products to enhance vehicle performance.
• Maintain a clean, organized work environment and follow safety regulations.

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

Description

We are seeking a dynamic and customer-focused Express Service Advisor to join our automotive team. In this role, you will be the key liaison between our customers and our service technicians, ensuring that every visit is a seamless and positive experience. You will assist customers with their vehicle maintenance needs, provide accurate service recommendations, and coordinate with the express service team to deliver high-quality service efficiently.

This is an excellent opportunity for someone with a passion for cars, outstanding communication skills, and a desire to work in a fast-paced environment where customer satisfaction is the top priority.

Responsibilities

• Greet customers promptly and professionally upon their arrival.
• Identify vehicle service needs by listening to customers and conducting walk-around inspections.
• Provide clear and accurate service recommendations and explain maintenance procedures.
• Prepare work orders for the express service team and coordinate workflow to ensure timely completion.
• Keep customers informed of their vehicle’s status and address any questions or concerns.
• Conduct final checks on completed vehicles to ensure quality and customer satisfaction.
• Promote additional services or products that enhance vehicle performance.
• Maintain a clean and organized work environment, adhering to all company policies and safety regulations.

Requirements

• Must be at least 18 years of age
• Valid in-state driver's license and have and maintain an acceptable, safe driving record
• Able to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States
• Strong customer service and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Previous experience in the automotive industry or service advising is a plus, but not required.