Air Freight Operations Specialist

Kuehne Nagel; Flower Mound (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

401k plan

Tuition reimbursement

Incentive pay

Job summary

Kuehne+Nagel in Flower Mound, TX is seeking an Operational Care Specialist to coordinate shipments, bookings with partners, and ensure on-time delivery while adhering to KN standards.

You will liaise with customer care, monitor deviations, and optimize routes, costs, and documentation. The role requires 2-3 years air export or freight forwarding experience and strong problem-solving and communication skills.

Qualifications

• 2–3 years of air export experience.
• Freight forwarding or logistics experience.
• Familiarity with AEXUS.
• Experience with air export documentation, bookings, flight requests, pickups, and system updates.
• Experience with licensing, CGs, dangerous goods documentation, commercial invoices, and SLIs is helpful.
• Strong attention to detail and organizational skills.
• Clear communication and problem-solving skills.
• Ability to work collaboratively with internal and external partners.
• Flexibility for possible weekend coverage as needed.

Responsibilities

• To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables.
• To follow the communication concept for effective communication with stakeholders.
• To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs.
• To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies.
• To immediately report problems, operational disputes or discrepancies to supervisors or managers.
• To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed.
• To monitor operational performance of carriers and other partners and elevate / create awareness if performance and commitments are not being delivered.
• To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical.
• To maximize profitability through cost optimization.
• To be part of process improvement identification, and implementing changes.
• To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.

Skills

Air export

Freight forwarding

AEXUS

Documentation

Customer liaison

Communication

Problem solving

Teamwork

Weekend coverage

Tools

AEXUS

Job description

Kuehne+Nagel in Flower Mound, TX is seeking an Operational Care Specialist to coordinate shipments, bookings with partners, and ensure on-time delivery while adhering to KN standards.

You will liaise with customer care, monitor deviations, and optimize routes, costs, and documentation. The role requires 2-3 years air export or freight forwarding experience and strong problem-solving and communication skills.