Road Logistics Customer Care Supervisor - Bilingual

Kuehne Nagel; Laredo (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Great compensation and medical/dental

401k retirement plan

Employee discounts

Tuition reimbursement

Excellent training programs

Global work environment

Job summary

Kuehne+Nagel is seeking a Customer Care Supervisor, Exports, to lead a high-performing team in Laredo, TX. You will drive border operations, warehouse coordination, and broker management to ensure seamless freight movement into Mexico.

Responsibilities include coaching staff, handling escalations, and optimizing SOP adherence while maintaining strong stakeholder communication and process improvements.

Qualifications

• Bachelor's degree in a field like international business, supply chain management, or international relations.
• 5+ years of experience within logistics, freight forwarding, customs brokerage, or cross-border supply chain operations.
• 2+ years of supervisory or team leadership experience.
• Bilingual in English and Spanish required.
• Strong knowledge of U.S.-Mexico customs compliance and border operations.
• Experience working with customs brokers, bonded freight, export documentation, and cross-border transportation processes.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Proficiency in Microsoft Office application (Excel & Outlook)

Responsibilities

• Lead, coach, and develop a high-performing customer care team while fostering a culture of accountability and continuous improvement.
• Ensure exceptional service delivery and customer satisfaction through proactive communication and issue resolution.
• Manage customer escalations and maintain compliance with customer SOPs.
• Coordinate with carriers, drayage providers, warehouses, customs brokers, and Mexico operations to ensure efficient cross-border freight movement.
• Monitor and improve border crossing performance, minimizing delays and dwell times.
• Oversee warehouse-related activities including inventory accuracy, shipment visibility, dock scheduling, freight security, and loading/unloading efficiency.
• Support customs compliance by reviewing export documentation, commercial invoices, packing lists, tariff classifications, and broker requirements.
• Monitor customs broker performance and support audits, corrective actions, and compliance initiatives.
• Analyze operational KPIs and customer scorecards to drive service improvements and profitability.
• Ensure billing accuracy, oversee customer invoicing, monitor accounts receivable exposure, review payable balances, and support financial reconciliation processes.
• Partner with internal stakeholders to identify process improvements that enhance operational efficiency and customer retention.

Skills

Bilingual English/Spanish

Logistics experience

Cross-border operations

Supervisory experience

Analytical skills

Communication

Stakeholder management

Problem solving

Education

Bachelor's degree in International Business / Supply Chain / International Relations

Tools

Excel

Outlook

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As the Customer Care Supervisor, Exports, you will oversee daily customer service operations while driving process efficiency across border operations, warehouse coordination, customs broker management, and financial controls. You will lead a team focused on delivering exceptional customer experiences and ensuring seamless freight movement through the Laredo gateway into Mexico.

How you create impact

• Lead, coach, and develop a high-performing customer care team while fostering a culture of accountability and continuous improvement.
• Ensure exceptional service delivery and customer satisfaction through proactive communication and issue resolution.
• Manage customer escalations and maintain compliance with customer Standard Operating Procedures (SOPs).
• Coordinate with carriers, drayage providers, warehouses, customs brokers, and Mexico operations to ensure efficient cross-border freight movement.
• Monitor and improve border crossing performance, minimizing delays and dwell times.
• Oversee warehouse-related activities including inventory accuracy, shipment visibility, dock scheduling, freight security, and loading/unloading efficiency.
• Support customs compliance by reviewing export documentation, commercial invoices, packing lists, tariff classifications, and broker requirements.
• Monitor customs broker performance and support audits, corrective actions, and compliance initiatives.
• Analyze operational KPIs and customer scorecards to drive service improvements and profitability.
• Ensure billing accuracy, oversee customer invoicing, monitor accounts receivable exposure, review payable balances, and support financial reconciliation processes.
• Partner with internal stakeholders to identify process improvements that enhance operational efficiency and customer retention.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship

What we would like you to bring

• Bachelors Degree in a field like international business, supply chain management, or international relations
• 5+years of experience within logistics, freight forwarding, customs brokerage, or cross-border supply chain operations.
• 2+years of supervisory or team leadership experience.
• Bilingual in English and Spanish required
• Strong knowledge of U.S.-Mexico customs compliance and border operations.
• Experience working with customs brokers, bonded freight, export documentation, and cross-border transportation processes.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Proficiency in Microsoft Office application (Excel & Outlook)

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth.

• great compensation and medical/dental benefits package
• a 401k retirement savings plan
• employee discounts
• tuition reimbursement
• excellent training programs
• a fun, and interesting global work environment

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.