Global Customs Operations Lead

Kuehne+Nagel; El Paso (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Kuehne+Nagel is seeking a Customs Expert in the United States to supervise customs brokerage activities, ensure regulatory compliance, and drive operational excellence. You will lead a team, manage workloads, and ensure accurate import declarations across CBP and various partner agencies.

This role emphasizes teamwork, process improvement, and strong stakeholder engagement to enable smooth cross-border operations in a fast-paced environment.

Qualifications

• Bachelors Degree in a field like international business, supply chain management, or international relations.
• 3+ years of customs brokerage or customs operations experience.
• 1+ years of leadership or supervisory experience in customs brokerage operations.
• Strong understanding of U.S. Customs regulations, HTS classification, customs valuation, and import compliance.
• Experience working with Partner Government Agencies (FDA, EPA, DOT, FCC, etc.).
• Proficiency in CargoWise or similar customs brokerage software.
• Working knowledge of Incoterms and international trade processes.
• Ability to thrive in a fast-paced and deadline-driven environment.

Responsibilities

• Lead, coach, and develop a team of Customs Brokerage Entry Writers.
• Assign daily workloads, monitor productivity, and manage team schedules.
• Ensure import declarations comply with U.S. Customs and Border Protection (CBP) requirements and Partner Government Agencies (FDA, EPA, DOT, FCC, etc.).
• Review and audit customs entries to ensure accuracy of documentation, tariff classification, and valuation.
• Utilize customs brokerage systems, including CargoWise, to monitor workflow and entry processing activities.
• Investigate, track, and resolve customs documentation discrepancies and compliance exceptions.
• Conduct root cause analysis and implement process improvement initiatives to enhance operational performance.
• Act as the primary escalation point for internal stakeholders, customers, and global operations teams regarding import shipments and customs-related issues.
• Maintain strong relationships with customers, government agencies, and internal partners to support smooth cross-border operations

Skills

Team leadership

Regulatory compliance

Customs brokerage operations

Analytical thinking

Education

Bachelor's degree in international business or related field

Tools

CargoWise

Job description

Kuehne+Nagel is seeking a Customs Expert in the United States to supervise customs brokerage activities, ensure regulatory compliance, and drive operational excellence. You will lead a team, manage workloads, and ensure accurate import declarations across CBP and various partner agencies.

This role emphasizes teamwork, process improvement, and strong stakeholder engagement to enable smooth cross-border operations in a fast-paced environment.