Export Sales Support Specialist (Bilingual)

Quirch Foods, LLC; Coral Gables (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical & Dental

Prescription Drug Plan

Disability Plan

Life Insurance

401K savings Plan

Paid Holidays

Personal Time off

Employee Discounts

Job summary

Quirch Foods, LLC in Florida seeks a Customer Service/Accounts Support professional to enhance customer experience and assist the sales team with order coordination and documentation.

You will engage customers, resolve pricing discrepancies, and collaborate with internal departments to ensure smooth deliveries. Proficiency in MS Office and English/Spanish bilingual ability are preferred; travel up to 30% may be required.

Qualifications

• High School Degree or GED preferred; Bachelor’s degree in Marketing or related field a plus.
• Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Basic understanding of sales principles and customer service practices.
• Solid communication and interpersonal skills.
• Bilingual: English and Spanish preferred.
• Ability to travel: 10-30%

Responsibilities

• Improves customer service experience, engages customers and facilitates organic growth
• Keeps accurate records and documents customer service actions and discussions
• Coordinates travel arrangements, meetings, conferences, and events
• Assist Account Executive with account management
• Perform data entry when orders are completed or changed
• Resolves promotional allowances, rebates, and pricing discrepancies
• Contacts customers directly when necessary
• Assists customers with existing and new orders, account statuses and relevant problems
• Collaborates with internal departments for order coordination and delivery
• Provides any necessary data or reports to the sales team
• Other duties as assigned

Skills

Customer service

Communication

Interpersonal skills

Bilingual: English/Spanish

Sales principles

Education

High School Diploma or GED

Bachelor’s degree in Marketing or related field a plus

Tools

Microsoft Office

Job description

Quirch Foods, LLC in Florida seeks a Customer Service/Accounts Support professional to enhance customer experience and assist the sales team with order coordination and documentation.

You will engage customers, resolve pricing discrepancies, and collaborate with internal departments to ensure smooth deliveries. Proficiency in MS Office and English/Spanish bilingual ability are preferred; travel up to 30% may be required.