Export Operations Specialist – Customs & Documentation

DHL Express; Erlanger (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Job summary

DHL Express is hiring an Export Agent in Erlanger, KY. You will contact customers to gather correct documentation for US customs compliance and ensure fast, compliant delivery of shipments.

You will review invoices and air waybills and coordinate with multiple departments to resolve issues. Ideal candidates have 1-3 years of customer service experience, familiarity with transportation or customs, and the ability to obtain a SIDA badge.

Qualifications

• 1-3 years of customer service experience preferred.
• 1 year experience in transportation or customs preferred.
• Overtime is required.
• Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must.
• This position requires access to secured airport areas and the ability to obtain a SIDA badge.

Responsibilities

• Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies
• Research tariff codes through government websites
• Process all requests for extensions and cancellation of shipments
• Comply with government regulations by supplying missing customer information
• Maintain lines of communication with all departments (internal/external)
• Review documents to determine information needed for Customs clearance
• Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
• Verify shipment documents for accuracy
• Assign shipments for correction
• Ensure correct and accurate information transmitted in DHL Clearance

Skills

Customer service

Communication

Problem solving

Microsoft Office

SIDA badge

Education

High School Diploma

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

DHL Express is hiring an Export Agent in Erlanger, KY. You will contact customers to gather correct documentation for US customs compliance and ensure fast, compliant delivery of shipments.

You will review invoices and air waybills and coordinate with multiple departments to resolve issues. Ideal candidates have 1-3 years of customer service experience, familiarity with transportation or customs, and the ability to obtain a SIDA badge.