Export Operations Leader - Control Tower

Yusen Logistics Group; Jacksonville (FL); In loco; USD 78.000 - 124.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision benefits

401k with company match

10 days PTO

Bonus plan

7 paid holidays

OT pay eligibility

Flexible Spending Accounts

Life and AD&D Insurance

Short & Long Term Disability

Tuition Assistance

Commuter Benefits

Vacation and more

Descrizione del lavoro

Yusen Logistics (Americas) Inc. seeks a Control Tower Exports Manager to lead daily export/origin operations for the Order Management team within the Supply Chain Solutions Group. You will drive process excellence, oversee a high-performing team, and ensure timely client PO bookings.

The role emphasizes operational leadership, change management, and collaboration with client and internal teams to sustain service quality and SLA adherence.

Competenze

• Bachelor’s degree preferred with 5+ years of global logistics experience and 3+ years in management.
• Strong problem solving with data-driven decision making.
• Excellent customer service and communication skills.
• Ability to manage multi-faceted operations and stabilize workflows.
• Ability to write reports and manuals clearly.

Mansioni

• Oversee daily export/origin workflow and align team capacity with volume.
• Improve process efficiency and governance of milestones.
• Monitor dashboards and ensure compliance with client SLAs.
• Establish clear client communication protocols.
• Lead performance reviews and coaching.
• Maintain SOPs and define roles within the team.

Conoscenze

Global logistics

Management

Customer service

Problem solving

Communication

Data-driven decision making

Formazione

Bachelor’s degree

Descrizione del lavoro

Yusen Logistics (Americas) Inc. seeks a Control Tower Exports Manager to lead daily export/origin operations for the Order Management team within the Supply Chain Solutions Group. You will drive process excellence, oversee a high-performing team, and ensure timely client PO bookings.

The role emphasizes operational leadership, change management, and collaboration with client and internal teams to sustain service quality and SLA adherence.