Export Operations Supervisor

Yusen Logistics Americas Inc.; Grapevine (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision beginning

401k with company match

Standard 10 days PTO

Eligible for bonus plan

7 Paid Holidays

OT pay eligibility

Flexible Spending Accounts, Life and A

Job summary

Yusen Logistics (Americas) Inc. in Grapevine, TX is seeking an Export Supervisor to oversee Export Agents and manage processes supporting customer export needs. The role focuses on cost-effective operations, timely service, and adherence to regulations.

You will supervise export activities, review shipments, optimize modes of transport, and ensure accuracy and compliance in all transactions while maintaining customer satisfaction and efficient operations.

Qualifications

• High School diploma or GED with 3–5 years of export experience in the freight forwarding industry.
• Prior supervisory experience preferred.
• Excellent customer service skills.
• Strong organizational and time management skills.
• Knowledge of export regulations (TSA, IATA, HAZMAT, ITAR).
• Ability to read, analyze and interpret verbal and written requests and directions.

Responsibilities

• Supervise the functions of Export Agents: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all Export Agent activities.
• Supervise and assist in daily export activities including: consolidating export shipments, recommending best mode of transportation (rail, air, and ocean), obtaining best rates and space from carriers, reviewing customer volumes and ensuring all transactions are processed accurately and timely.
• Demonstrates in depth knowledge of customers' needs. Monitors communications with assigned customers, responds promptly to customer requirements, concerns and issues and resolves issues related to all anomalies that interfere with the timely delivery of the customer's product.
• Performs routine audits and 'closes the file', ensuring rates charged are accurate, compliance and recordkeeping requirements are met. Institutes corrective action and ensures errors are resolved.
• Manages handling of licensed shipments and special accounts ensuring all aspects of the shipment comply with regulations.
• Implements and follows all security measures including government required and local security programs.

Skills

Customer service

Organization

Time management

Hazmat handling

Export regulations

Written communication

Education

High School diploma or GED

Job description

Yusen Logistics (Americas) Inc. in Grapevine, TX is seeking an Export Supervisor to oversee Export Agents and manage processes supporting customer export needs. The role focuses on cost-effective operations, timely service, and adherence to regulations.

You will supervise export activities, review shipments, optimize modes of transport, and ensure accuracy and compliance in all transactions while maintaining customer satisfaction and efficient operations.