Senior Manager, Customer Operations — Lead Logistics Service

Yusen Logistics Americas Inc.; Jacksonville (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Yusen Logistics Americas Inc. seeks a Sr. Manager, Customer Operations to lead the customer-facing brokerage operations for its Domestic Transportation Brokerage within the Supply Chain Solutions Group.

You will oversee Truckload, Intermodal, LTL, and Parcel services, drive service performance, and build executive relationships with key customers. You will partner with Sales, Pricing, Carrier Operations, Finance, and IT to deliver profitable, scalable transportation solutions, while shaping

Qualifications

• Seven+ years of progressive experience in transportation, freight brokerage, or related customer-facing logistics.
• Three+ years of people leadership, including managers and multi-level teams.
• Experience leading customer-facing transportation operations and managing complex accounts.

Responsibilities

• Provide strategic and day-to-day leadership for all customer-facing brokerage operations across Truckload, Intermodal, LTL, and Parcel services.
• Oversee load tender, order entry, tracking, exception management, and customer communications to ensure reliable service.
• Lead operational reviews and Quarterly Business Reviews with measurable outcomes and root-cause analysis.
• Build strong customer relationships and act as the voice of the customer within the brokerage organisation.

Skills

Leadership

Relationship management

Analytical thinking

Communication

Problem solving

Education

Bachelor's degree in business/administration or related field

Tools

Transportation Management Systems

Microsoft Excel

PowerPoint

Outlook

Teams

BI tools

Job description

Yusen Logistics Americas Inc. seeks a Sr. Manager, Customer Operations to lead the customer-facing brokerage operations for its Domestic Transportation Brokerage within the Supply Chain Solutions Group.

You will oversee Truckload, Intermodal, LTL, and Parcel services, drive service performance, and build executive relationships with key customers. You will partner with Sales, Pricing, Carrier Operations, Finance, and IT to deliver profitable, scalable transportation solutions, while shaping